Last updated: 31 October 2026
We want to put things right. If you are unhappy with a product, service, seller, advert or anything on this website, please tell us.
1. How to complain
- Email: info@sangamiliki.com
- Phone / WhatsApp: +255 753 786 858
- Or use the form on our Contact page.
Please include your name, contact details, order or service reference, what happened and what outcome you want. Photos or documents help.
2. What happens next
- Acknowledgement – within 2 business days.
- Investigation – we review the facts and may speak to everyone involved.
- Response – a full answer within 7 business days. Complex cases may take up to 14 business days; we will tell you why.
- Remedy – this may be a replacement, repair, refund, redo of the service, correction or explanation.
3. If you are not satisfied
Ask for your complaint to be reviewed by a senior manager. You will get a final written response within 7 business days.
4. Mediation and other options
If we still cannot agree, we are willing to try mediation by an independent mediator agreed by both sides. You may also contact the relevant consumer protection or regulatory authority in Tanzania, or take the matter to the competent courts of Tanzania in Dar es Salaam.
5. Disputes between buyers and sellers
We act as a fair go-between. Both sides should provide evidence such as messages, photos, receipts and delivery proof. We may hold or release payment or arrange a refund based on the evidence.
6. Confidentiality and records
We treat complaints confidentially and keep records to improve our service. Raising a complaint will never affect how we treat you in future.