Returns, Refunds and Cancellations

Last updated: 31 October 2026

This policy does not affect your statutory rights under Tanzanian law.

1. Cancelling an order

You can cancel an order free of charge before it is dispatched. Contact us as soon as possible with your order number. Once dispatched, the return rules below apply.

2. Returns

You may request a return within 7 days of receiving your item if it is:

faulty, damaged or not as described; or
the wrong item; or
unused, in original packaging and in resaleable condition (change of mind – you may pay return delivery).

3. Items that cannot be returned

Perishable goods and items made or personalised for you.
Items that were used, damaged by the customer, or returned without original packaging.
Services that have already been delivered (consultancy, digital work, courier and errands, reception and escort).
Land and property deposits, which follow the signed agreement.

4. How to return

Email info@sangamiliki.com or WhatsApp +255 753 786 858 within 7 days with your order number, the reason and photos if the item is faulty.
We will confirm whether the return is approved and how to send it back.
Do not send items back before we approve the return.

5. Refunds

After we receive and inspect the returned item, we will tell you the outcome. Approved refunds are paid to the original payment method (or as agreed) within 7–14 business days. If the item was faulty or wrong, we cover return delivery and refund the delivery fee.

6. Cancelling a service

Please give at least 24 hours’ notice to cancel or reschedule a service. Work already carried out, and costs already incurred, may be charged.